Frequently Asked Questions


How to buy at the Carolina Crowley Collection online store?

Enter our website.

Add the products you want to your shopping cart, you can check it at any time by clicking the icon at the top right of your screen.

To finish and pay the order click on "Check out"

Fill out all your information correctly, especially the address you want your package delivered to. Check that all your data is correct and complete because on this depends the success of your delivery.

When you enter the payment page you will notice that you can make your payment via PayPal or with VISA and MASTERCARD. Choose the medium you want.

We remind you that we receive all payments through PayPal, these guarantees the delivery of your orders with the PayPal Purchase Protection program, keeping your financial information secure for your purchases at the same time.


What are the shipping policies?

Carolina Crowley Collection has an agreement with UPS. Our shipping prices are the following:

* 1 Article Express Shipping ( 1 - 3 days ) $ 30.00 USD

* 1 Article Standard Shipping ( 2 - 8 days ) $ 20.00 USD

* If you buy 2 or more articles you get free standard shipping!

Express delivery takes between 1 to 3 days, it may vary depending on the destination.

Standard delivery times may vary depending on the destination but will usually be delivered to you within 2-8 business days after the day you made the payment.

*It is important to take into account that Monday, Tuesday, Wednesday, Thursday and Friday are considered business days.

The delivery time starts from the approval of the payment, which will be confirmed by email.

If you make your order before 11:00 am your order will leave that same day, otherwise it will leave until the next business day.

Although our shipping boxes are resistant and come very well closed when receiving your package, we recommend that you check that it has not been opened, if so please do not receive it, write down the comments on the courier report and report it immediately to us at contact@carolinacrowley.com

At the time of shipment we will send you an email notifying you of your tracking number.


How to get free shipping?

You will be able to get free shipping directly to your address if you buy two or more articles. Otherwise, the shipping charge will be $30.00 USD for Express Delivery or $20.00 USD for Standard Delivery of one article.


What are the return policies?

You can return any purchased item for the following reasons:

If the item has a manufacturing defect.

If there is a mistake in the item we sent you.

Upon receipt of erroneous or damaged merchandise, the physical change of the same will be applied only if it was reported by mail during the first 72 hours after delivery.


What currency are your prices in?

All prices displayed are in US dollars (USD).


What if I need to change or cancel my order?

Once an order is placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with the changes you need. We process orders super fast, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to contact@carolinacrowley.com right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!

Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact contact@carolinacrowley.com right away.


What if my package is lost?

Oh no! If your package has been lost in transit, please reach out to contact@carolinacrowley.com right away.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.


How fast is your shipping?

Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date. Depending if you choose the Express or Standard Delivery, shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note we do not ship on the weekend or US holidays.


How should I take care of my bag?

Remember that your handbag is a handmade item and although it is manufactured under the strictest quality standards, it is not for rough use. Do not abuse the weight you put into it.

Do not expose to direct sunlight for more than 2 hours straight and always store it in dry places, the humidity could damage it.

In the case of articles made with bovine fur you must be careful not to rub them excessively against any surface as it could eventually lose some fur in the area of friction.

Carolina Crowley certifies that this bag is a high quality handmade item. The differences in tones, marks or any variations in the leather texture are natural characteristics of the leather itself, granting an original and unique touch to the product.


How can I communicate with you?

We hope these questions are useful to you. If you have any other doubts please write to us at contact@carolinacrowley.com and you will have an answer shortly.